GENERAL TERMS
AND CONDITIONS

1. Validity

1.1. The following terms apply to the purchase of all tickets, vouchers and guided tours available at the following sites of the State Textile and Industry Museum Augsburg (tim)

1.2. This includes the purchase of tickets:
(a) at the ticket offices of the State Textile and Industry Museum Augsburg (tim),
(b) in online sales.

1.3. These Terms and Conditions (hereinafter T&C) also apply to the general provisions of the State Textile and Industry Museum Augsburg (tim), specifically to the site regula-tions of the State Textile and Industry Museum Augsburg (tim), and to the respective site’s legal individual provisions and cloakroom regulations which can be viewed on site in the museum. With the purchase of tickets, the customer* recognises these T&C of the State Textile and Industry Museum Augsburg (tim) as binding. Different condi-tions of the customer are not part of this contract unless the State Textile and Industry Museum Augsburg (tim) agrees in writing to their validity.

1.4. Tickets are only sold to end customers, otherwise there is no entitlement to the ser-vices of the State Textile and Industry Museum Augsburg (tim) stated on the ticket. The Staatliche Textil- und Industriemuseum Augsburg (tim) is entitled to limit the number of tickets purchased per customer in individual cases and online sales.

1.5. The purchase of services in accordance with the following provisions gives rise to con-tractual relationships exclusively between the customer and the State Textile and In-dustry Museum Augsburg (tim). It is not permitted to resell the purchased tickets.

2. Types of ticket offered

2.1. If is for the State Textile and Industry Museum Augsburg (tim) to decide which of the following types of tickets are available for purchase in the State Textile and Industry Museum Augsburg (tim) museum.

2.2. Entrance tickets for the permanent exhibition
Entrance tickets exclusively entitle the holder to visit the permanent collection and special exhibitions, provided that they are included in the visit to the permanent col-lection of the museum of the State Textile and Industry Museum Augsburg (tim) noted and named on the ticket during the respective opening hours on the day of purchase, unless otherwise stated due to the type of ticket. Tickets for fee-charging special exhi-bitions, which are not included in the visit to the permanent collection, only entitle the holder to visit the respective special exhibition, unless otherwise specified.Once they have been used for admission for the first time, admission tickets are no longer trans-ferable.

2.3. Tickets for fee-charging special exhibitions
Tickets for fee-charging special exhibitions entitle the holder to visit the special exhibi-tion of the State Textile and Industry Museum Augsburg (tim) noted and named on the ticket during the respective opening hours on the day of purchase, unless otherwise stated due to the type of ticket. Once they have been used for admission for the first time, admission tickets are no longer transferable.

2.4. Combined tickets
Combined tickets entitle the holder to enter the permanent collections and fee-charging special exhibitions in the State Textile and Industry Museum Augsburg (tim) during their opening hours on the day of purchase, unless otherwise stated due to the type of ticket. After their initial use for entry, combined tickets are no longer transfer-able.

3. Prices an Payment

Entrance fees as well as regulations on discounts and free entrance are specified in the State Textile and Industry Museum Augsburg (tim)‘ current entrance fee provision, which can be seen at the admission point of the museum and on the State Textile and Industry Museum Augsburg (tim) website www.timbayern.de. The euro is the valid currency. Entrance fees are subject to change.

3.1. Entrance tickets, annual passes and guided tours are VAT exempt under § 4 no. 20 a UStG.

3.2. To receive discounts or free entrance, a valid confirmation and if necessary, a photo ID card, must be presented when purchasing at the State Textile and Industry Museum Augsburg (tim) ticket office or at the admission point of the museum on the day of the visit. Upon request, proof must be shown on entering the museum or exhibition. If proof cannot be presented, admission to the museum is not possible.

3.3. Products purchased purely digitally (cf. sentence 1 no. 3.4.2.2.) must be printed out by the customer before visiting the museum and/or presented in a digitally readable form (e.g. on the display of a smartphone) when visiting the museum. Admission will only take place if the QR code is fully legible.

3.4. Payment
3.4.1. Payment at the ticket offices
3.4.1.1. Payments are made at the ticket offices of the State Textile and Industry Mu-seum Augsburg (tim). Payment options are basically cash or EC or credit cards from the most common providers (VISA, Master Card, American Ex-press, etc.).
3.4.1.2. When paying with the EC card, the customer must ensure to have sufficient funds in the account. Costs arising from chargebacks must be borne by the customer, as long as the State Textile and Industry Museum Augsburg (tim) is not responsible for the chargeback. In individual cases, the State Textile and Industry Museum Augsburg (tim) is entitled to accept only certain forms of payment depending on the customer.
3.4.2. Payment and shipping in the online shop
3.4.2.1. In online sales, the customer pays in advance payment using one of the pay-ment options offered. Purchase on account is not possible.
3.4.2.2. The shipping of the documents referred to in no. 2 takes place digitally by e-mail to the e-mail address provided by the customer.

4. Revocation/Cancellation

A return or cancellation of products purchased at the ticket office and in the Webshop is generally excluded.

5. Admission and site regulations

5.1. The customer must show the ticket purchased at the ticket office or online shop (see 3.3.) in printed or digital form when entering the exhibition rooms. The ticket is scanned at the entrance. While visiting the exhibition rooms, the customer must carry it with him and show it to the supervisory staff upon request.

5.2. State Textile and Industry Museum Augsburg (tim) staff are entitled at any point to use their due discretion to make arrangements that differ from these T&C on the basis of site regulations.

5.3. In the event of violation of these T&C, site regulations, instructions by State Textile and Industry Museum Augsburg (tim) staff or State Textile and Industry Museum Augsburg (tim) cloakroom provisions, the State Textile and Industry Museum Augsburg (tim) or their representatives reserve the right to expel customers from the State Textile and Industry Museum Augsburg (tim) museum or ban them from the premises. This also applies if the ticket holder is disruptive to other visitors, the operating of the museum is disrupted or there is a risk of disruptions.

6. Limitation period

In accordance with legal provisions, the limitation period for vouchers is three years starting at the end of the year in which the ticket was purchased.

7. Loss/damage and exchange

The State Textile and Industry Museum Augsburg (tim) is not liable for the loss or damage of tickets or vouchers. Lost or damaged tickets will not be replaced or refunded, with the ex-ception of Annual Passes (see Section 2.4).

8. Public tours

8.1. The State Textile and Industry Museum Augsburg (tim) offers both fee-charging and free public guided tours with limited participant numbers.

8.2.1. To join one of the State Textile and Industry Museum Augsburg (tim) public guided tours with limited participant numbers, the customer must acquire a separate tour ticket at the museum ticket office or online on the same day prior to the guided tour. This is the prerequisite for participating in the tour and includes the corresponding guide fee as well as the current daily admission price per person. Purchasing a general entrance ticket for the museum does not entitle the customer to participate in a tour. Proof of entitlement to participate in a tour does not replace the purchase of a ticket listed in Section 2.
8.2.2. The customer must enquire about guided tours for closed groups in advance via the State Textile and Industry Museum Augsburg (tim) booking hotline. Booking such tours is subject to the availability of museum staff and dates. The customer is to pay arising tour fees plus ticket fees for all participants as defined in Section 2 before the tour begins (see Section 3.4.).

8.3. Postponement of the tour by up to thirty minutes alter the stated time does not justify a reduction in the price of the tour. The museum guide will catch up the time accord-ingly. If the tour is delayed over 30 minutes, it is cancelled. In this case, Section 8.4 applies.

8.4. The State Textile and Industry Museum Augsburg (tim) is entitled to cancel a public guided tour if there is an important reason (e.g. illness of the guide, exceeding the ca-pacity for visitors, force majeure listed in Section 9.2). In this case, for fee-charging tours, participation fees already paid will be reimbursed. Apart from that, participants are not entitled to claim damages. Tickets already purchased for entry to exhibition rooms cannot be returned (see Section 4), unless there is also a reason under Section 9.2.

9. Liability of the State Textile and Industry Museum Augsburg (tim)

9.1 The State Textile and Industry Museum Augsburg (tim) is only liable for damages caused by intent or gross negligence of the State Textile and Industry Museum Augs-burg (tim), their staff or agents. Any further liability, insofar as it is not compulsory in legal provisions, is expressly excluded. Liability limitation does not apply, in particular, to damages arising from injury to life, body or health, and to the violation of essential contractual obligations.

9.2 If it is not possible to visit the museum or an exhibition and thereby use a ticket due to compelling reasons within the sphere of the State Textile and Industry Museum Augs-burg (tim) (conservation, organisational or technical reasons) or due to force majeure (such as closure orders from security authorities or authorities governing the State Tex-tile and Industry Museum Augsburg (tim), natural disasters, pandemics, war, and the like), the State Textile and Industry Museum Augsburg (tim) is entitled to rescind the contract. In this case, the ticket price is refunded. The State Textile and Industry Muse-um Augsburg (tim) has no further liability.

9.3 Dates of closures will be announced in advance on the State Textile and Industry Mu-seum Augsburg (tim) website as far as possible.

9.4 Individual parts of exhibitions can be closed or certain exhibits can be inaccessible for structural or organisational reasons. This does not justify a fee discount or damages claims.

9.5 Furthermore, for combined tickets it applies that individual museums or departments of the State Textile and Industry Museum Augsburg (tim) can be closed for structural or organizational reasons, or for an important reason. Deficiency claims are excluded.

10. Final provisions

10.1 The law of the Federal Republic of Germany applies exclusively without involvement of international private law. The exclusive place of fulfilment for service and payment is Augsburg. Augsburg is the place of jurisdiction for disputes with business people, le-gal entities under public law and special funds under public law, as well as people whose place of residence or habitual abode is abroad.

10.2 Deviations or supplements to these provisions must be made in writing. This also ap-plies to the written form requirement itself.

10.3 The State Textile and Industry Museum Augsburg (tim) reserves the right to change these T&C at any time without giving reasons. These changes do not apply to orders already placed or existing purchase contracts.

10.4 If individual provisions of these T&C are or become invalid or unenforceable, this does not affect the validity of the other provisions. Statutory provisions, if available, apply in place of the invalid points.

State Textile and Industry Museum Augsburg (tim)
Provinostraße 46
86153 Augsburg / Germany

03.02.2026

*For greater readability, no gender-specific differentiation is used. All terms referring to persons apply to all genders within the meaning of equal treatment.